Greetings from the higher ed team! Pia Roper from Philadelphia University recently presented a webinar on Philadelphia University's use of Atomic Learning. The webinar provided some great insights on how Atomic Learning can be utilized campus-wide. You may view the archive here.
Some of the key points of Roper's presentation included:
Philadelphia University uses Atomic Learning as an extension of their helpdesk, creating a 24/7 presence for users. Round-the-clock access ensures that support is available during off-hours, and for international users in the distance ed programs. They also use Atomic Learning to train the helpdesk staff, so they are better able to assist users who call in for help.